Featured in New York Times

︳

The Kelly Clarkson Show

︳

Poets & Writers

︳

NBC Nightly News

︳

Secret NYC

Featured in New York Times ︳ The Kelly Clarkson Show ︳ Poets & Writers ︳ NBC Nightly News ︳ Secret NYC

Sofia Kavlin

Creative strategist, writer, and experiential creative director. Creator of Unsent Letter Mailbox. From NYC to the world.

I help brands and organizations turn human insight into ideas people want to be part of: IRL activations, analog rituals, and storytelling campaigns that live across platforms. Trained in anthropology and behavior design, I start every project by asking what people believe and how we can move them.

Clients include Glossier, Anthropic, Figma, Free People, and Gracie Abrams. Work featured in The New York Times, NBC Nightly News, The Kelly Clarkson Show, Poets & Writers Magazine, and Secret NYC.

What I do

A tour of the memory palace — nine rooms, one story. Each room is a phase of the work.

STOP 00 OF 08 · FRONT DOOR

THE FLOOR PLAN
00

The front door

where we begin
THE VISITOR · a brand, an institution, a cultural space

 We have a story and a set of goals to go along with it...but I don't know how to bring people in it. How do I bring this story to life in a way that our audience can interact with it?

A memory palace is an old trick: you remember a story by walking it, room by room. My process works the same way. I build participatory rituals around a single story, then carry it through every room: installations, events, editorial, products, community.

Walk with the arrows, swipe, or tap a room on the floor plan.

SOFIA · your guide

Stories and cities have a lot in common. There are underlying beliefs and values, there's a demography, there are sets of rules for what you can or cannot do. By the end of this tour, you'll have the city layout. 

01

The library

data-informed & ethnographic research
THE VISITOR

Ah! so first we figure out who lives in the city. We know our audience on paper, and we know what we want the story to do: reach a new audience, strengthen loyalty with the one we have, change how people see us.

Every tour starts among the shelves. I come from quantitative data analysis and ethnography, meaning the study of people in their own habitat. So I read your numbers closely, then go and stand where your people stand.

Your audience isn't a number. They're participants in a culture, and the ones shaping it.

SOFIA

You know your numbers and your goals. Now let's meet your city's residents where they are. What do you mean to them? What matters to them? aWhere could you play a role in that?

02

The study

concept design
THE VISITOR

Okay, we've met the residents. Now...how do we build interactive structures around our story, so they can step inside it instead of just reading about it on their feed?

What we found in the library becomes a first activation proposal. I borrow from game design (stories that spill out of the screen into real life) and behaviour design (the study of why people actually do things).

Together they set the rules of play: how you join, what you do, which small brave acts get rewarded. Then I bring in visual artists for renders and one cohesive visual identity.

SOFIA

That's what this desk is for. We draw up the city's rules: how you get in, what you're allowed to do, what gets rewarded. A ritual, a few simple rules, and reward incentives.

03

The garden gate

urban installations & IRL experiences
THE VISITOR

Cool! So we've got the rules of play to animate our story and invite people in. Where does this all live?

Past the gate, the palace spills into different mediums (interactive websites, digital maps, analog scavenger hunts, urban installations, projects, etc). What I love most: interactive public installations and narrative-driven IRL (in real life) experiences that meet people where they are.

Analog rituals, participatory art, and a meaningful disruption of public space.

SOFIA

The possibilities are endless! You can think of different mediums (website, digital maps, urban installations) as offering different design possibilities for your story to live in. Whichever you choose will change the way people engage. 

04

The ballroom

experience & activation design
THE VISITOR

What I really want is for people to DO something. Not just stand along the wall holding a drink, nodding their heads at a rager. 

The biggest room in the house. I design participatory experiences and installations that turn audiences into active contributors — from the first concept to on-site execution. For brand activations, cultural institutions, awareness campaigns and public spaces that want engagement, not passive attendance.

LEFT ON THE TABLEconcept decks · scripts · spatial layouts · facilitation guides
SOFIA

Then we plan the room around them. Where they come in, where they pause, who hands them the pen. Nobody ACTUALLY wants to be the head-nodder, But often, they need a nudge to know where to start. 

05

The hall of mirrors

multi-platform storytelling
THE VISITOR

This is rad. I love seeing our story exist in space. But once the night's over, does anyone outside the room ever see it?

From the city to the feed. I translate IRL moments into user-generated content (the photos, videos and words participants make and share themselves) shaped for long-form or short-form.

In-person stories already carry. I carry them further, through social media, web design and earned media.

SOFIA

Yah! What people make in the room becomes the post they share with friends, and the post becomes the story a journalist wants to tell. Nobody's fake-smiling their veneers for the camera. Its real canines baby. 

06

The dining room

community-driven storytelling
THE VISITOR

I worry that people will come, have a blast and then disappear into the existential ether, never to be seen again. 

The long table is where a crowd becomes a community. I build storytelling frameworks that run from digital UX  (user experience design, like interactive maps and unsent letter portals) to temporary installations and in-person storytelling nights. Every container is an invitation to share, listen and connect, and it keeps people coming back.

LEFT ON THE TABLEprompt systems · participation mechanics · archival frameworks
SOFIA

I get that. I also have abandonment issues :/ But people come back if they feel like they have a real stake in what they leave something behind. That might be a friend they made, a personal note or artifact they left at the event, a community forum they are now a part of. 

07

The attic

emotional insights & data
THE VISITOR

Our board members are asking whether it worked. What should I say?

Tangible, quantifiable goals set by you (the client) are kept at the center of design. You keep full control over how to quantify success. I make sure those numbers are tracked in a transparent way. 

LEFT ON THE TABLEthematic reports · language maps · engagement analysis
SOFIA

We circle back to our first conversation. What we the goals you laid out for the campaign or activation? Those are the main stats we will report back on to quantify success and keep your board happy :)

08

The tea room

where the tour ends, and the work begins
THE VISITOR

Wow. I never knew a story could go in so many different directions. I feel like I get it when people say that we live in a tiny blue and wet dot, spinning around outer space. 

For a brand, institution or cultural space that wants experiences that feel real & and moments of reflection people carry long after they leave the room.

The library, the study, the garden, the ballroom, the mirrors, the long table, the attic. One story, walked through every room.

Book tea time →
SOFIA

Oh yeah it can get existential real quick. Let's sit down, the kettle's on. I'll keep it simple every step of the way and we'll build the first room together.

Project Gallery

WNDRLND (2023) is a co-designed alternate reality scavenger hunt based on the Lower East Side's Puerto Rican heritage. It uses a collaborative map (QGIS and Felt) as an interface to mediate between players' movements and the community garden network of “Loisada“.

The Unlearning Project (2021 - present) is a collection of poems and essays centering on the exploration of “Old Beliefs” and "Reframes”. Drawing inspiration from Henri Bergson’s notion of “infraordinary,“ the purpose of this narrative change sequence is to render the ordinary strange again.

TimeTable (2023) is a temporary urban installation using plywood and oak. Timetables say something specific about our cultural attitudes towards time — the contraction of time and space for production purposes. It evokes the mechanization of society during the industrial revolution. This wonky timetable plays into the idea that time is first and foremost, an experience - and, therefore, subject to variations depending on context and quality of attention.

Slow matter.s was a pop-up performance series taking place from June to September 2023 in New York City. We curated Lo-Tek events in public spaces and salons where, through spoken word and live music, we invited participants to turn their phones off and tap into their own creative space. To disengage and reengage.

Cartography of Self (2024) explores culture’s influence on body image and individual aspiration. It is typewritten and rendered in watercolor and bricolage and draws from a five-month-long movement study with Mary Abrams in New York.

The Unsent Letter Mailbox (2024) is a public installation series and anonymous reading series coined a movement by Secret NYC, where passersby write unsent letters and, in exchange, read one written by someone else. The project has since grown into a fiscally-sponsored multi-disciplinary group that provides creative engagement through free pop-ups, ticketed events, collaborations with visual and performance artists, and partnerships with institutions and companies.

“Horizons” (2023) centers on the frailty and joy of the human body against the concrete backdrop of New York City. This piece captures the right to privacy and contemplation through unscripted movement (to dance as if no one were there).

Humanizing Data (2023) is a five part workshop series developed for the Van Alen Institute exploring the relationship between the body and the built environment through three steps: first, by attending to direct sensory experience; second, by identifying the narratives that inform spatial design; and lastly, by observing how we subsequently move through it.